做一个投诉

When we receive your submission a Complaint Specialist will review it and determine the appropriate response. 我们会在21天内联系你，如果你有:

• 问一个相关的问题，或者
• 提出了一个我们可以合理回应的噪音问题.

如果您之前与我们联系并收到了回复, we may not respond further if there is not additional information that we can reasonably provide.

我们将尽可能以书面形式回复您. 这是因为航空可能很复杂. In our experience, the information we need to provide to you is best explained in writing. If you contact us by phone generally we will not try to answer your questions on the spot. We will investigate and research your concerns and then write to you with our findings. If you have further questions after reading our response we will be happy to discuss these with you.

If you are not satisfied with the response you receive you may ask for your complaint to be escalated for a review.

对于您向我们提出的每一个问题，我们都会创建一个带有案件号的案例. 如果你再次就同样的问题足球澳门即时盘，我们会在这个案例上添加一个说明. 我们不会创造新的案例. This is because we consider all submissions about the same issue to be the one complaint.

If we cannot identify any way to solve your problem we will be clear and honest with you about this and we will explain the reasons why. 一旦我们这样做了, 并向您提供了所有相关信息, 我们可能会提醒你，我们不指望在这个问题上再回复你.

您只需与我们联系一次，我们就会认真考虑您的投诉. Contacting us more than once does not increase the likelihood that something can be done to solve your problem. We have access to aircraft movement data for all the major and secondary airports, 所以你没有必要每次受到空中交通的影响都通知我们.

当我们分析和报告投诉趋势时, 我们关注投诉足球澳门即时盘的数量和他们提出的问题. 的 number of times individuals contact us about the same issue is not reported internally or externally. If we did, this would present a skewed picture of the level of community concern about the issue.

我们调查向我们提出的问题. If we find some way that a change could be made to give a better noise outcome to residents, 我们将提交该文件以供进一步更详细的调查.

在考虑任何改变时, first of all we must have regard to safety – any change that could compromise safety cannot be progressed.

Managing aircraft in a regular way and minimising complexities are central tenets of safety. We also consider the efficient operations of the airport and whether there would be an overall noise improvement for the community. We do not generally consider that moving noise from one part of the community to another is a noise improvement, 除非受影响的足球澳门即时盘口显著减少. In considering this we have to have regard to the entire flight path and the fact that moving it at one point may result in adverse effects many kilometres away.

不幸的是, the reality is that it is very difficult to identify flight path changes in metropolitan areas that can be made without moving the noise, 或者牺牲足彩澳门即时盘或效率.

We produce quarterly reports that include discussion of issues raised by complainants. 这些可以通过我们的 机场页面. 的se reports also discuss investigations that have been carried out and other information such as runway and flight path use and noise monitoring data.

We also provide monthly reports to major airports and to some secondary airports about the number of complainants from each suburb and the issues they raised. We report to airports so that airport management is informed about community concerns, 不是因为我们认为机场可以采取任何行动来解决这些问题. 在我们给机场的报告中，我们包括了已经提出的问题, 每个问题有多少足球澳门即时盘提出, 这些投诉者来自哪个郊区.

的 飞机噪声特派员 conducts independent administrative reviews of 航空负责 management of aircraft noise-related activities, including the handling of complaints or enquiries made to 航空负责 about aircraft noise, community consultation processes related to aircraft noise and the presentation and distribution of aircraft noise-related information.

If you are dissatisfied with the way your complaint has been handled you may request a review by the 飞机噪声特派员.